Privacy Policy

1. Who We Are

FXPremiere ("we", "us", or "our") provides AI-driven decision optimisation and related informational services to its users. This Policy applies to personal data collected through our website, forms, and any associated communications.

2. Information We Collect

We may collect the following categories of information when you interact with our site or request information about our services:

• Contact details — such as name, email address, and phone number submitted through demo requests or contact forms.
• Account and usage information — such as login details, preferences, and records of how you interact with our platform, if applicable.
• Technical data — such as IP address, browser type, device identifiers, and pages visited, typically collected automatically via cookies or similar technologies.
• Communications — records of correspondence you send to us, including support enquiries and feedback.

We do not knowingly collect sensitive personal data unless specifically required and disclosed at the point of collection.

3. How We Use Information

Information collected may be used to:

• Respond to enquiries and provide requested demonstrations or information;
• Operate, maintain, and improve our website and services;
• Communicate updates, security notices, or administrative messages;
• Understand aggregate usage patterns to inform product decisions;
• Meet legal, regulatory, or contractual obligations.

We do not sell personal information to third parties.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to recognise returning visitors, remember preferences, and analyse site traffic. You can typically control or disable cookies through your browser settings; doing so may affect certain site functionality. A separate cookie notice or banner may provide further detail where required.

6. Sharing of Information

We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or communications tools, under appropriate confidentiality obligations;
• Professional advisors, where necessary for legal, accounting, or compliance purposes;
• Regulatory or governmental authorities, where required by law or to protect our legal rights;
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality terms.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal, accounting, or reporting obligations. Retention periods vary depending on the type of data and the purpose for which it was collected.

8. Data Security

We apply reasonable administrative, technical, and organisational measures intended to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

If personal data is transferred across borders, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements. Specific transfer mechanisms depend on the jurisdictions involved and should be confirmed with legal counsel.

10. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict the use of your personal information, to object to certain processing, or to request a copy of your data in a portable format. To exercise any such rights, please contact us using the details provided on our website. We may need to verify your identity before responding to a request.

11. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date at the top of this page. Continued use of our website after changes take effect constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal data, please reach out via the contact details listed in the footer of this website.